MEO Rehab & Performance · Last updated: August 2026
At MEO Rehab & Performance ("MEO", "we", "us", or "our"), operated by Mitch Scott (Registered Physiotherapist, AHPRA Registration: PHY0002913492), we are committed to protecting the privacy, confidentiality, and security of your personal and health information.
This Privacy Policy explains how we collect, use, store, and disclose your personal and health information in accordance with our ethical and professional obligations under the AHPRA Shared Code of Conduct, the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant Queensland state health records legislation.
1. The Types of Information We Collect
We collect personal and health information that is necessary to provide you with safe, effective, and evidence-based performance rehabilitation and coaching services. This includes:
- Personal Identification Details: Your full name, date of birth, gender, contact details (email, phone number, physical address).
- Billing and Financial Information: Credit card details, private health insurance fund details, and transaction history.
- Sensitive Health and Clinical Records: Comprehensive medical history, injury history, lifestyle and training habits, physical assessment findings, rehabilitation plans, progress notes, and communication logs.
- Digital and Telehealth Data: Metadata from online booking systems, secure video-consultation platform logs, and digital communication exchanges.
2. How We Collect Your Information
We collect information directly from you in a professional, courteous, and respectful manner:
- When you register as a patient or fill out intake forms online.
- During physical and technology-based (telehealth) clinical consultations.
- Through secure messaging, emails, or phone calls regarding your treatment.
- Directly from third parties (e.g., your general practitioner, medical specialists, or insurers) only where you have provided explicit, documented, and informed consent.
3. Purpose of Collection and Use
MEO collects and uses your personal and health information primarily to deliver high-quality, patient-centred care:
- To thoroughly assess your physical capacity, movement patterns, and medical history.
- To formulate, record, and execute structured active recovery and performance training plans.
- To provide secure telehealth and remote coaching services.
- To facilitate financial transactions, process private health insurance claims, and manage administrative bookings.
- To communicate clinical details securely with other healthcare practitioners involved in your care, strictly within your consent.
4. Secure Storage and Data Safeguards
We are legally and ethically obligated to ensure that your health records are held securely and are protected from unauthorized access, modification, or disclosure.
- Electronic Health Records: All clinical notes, assessment data, and exercise programs are stored in secure, encrypted, cloud-based practice management systems that comply with Australian digital health security standards.
- Access Controls: Access to your records is strictly restricted to your treating practitioner and authorized staff under a professional confidentiality agreement.
- Consultation Privacy: In-person consultations are conducted in private surroundings, and telehealth consults are held from secure, private office environments using encrypted video software.
5. Use of Technology-Based Tools and Artificial Intelligence (AI)
To optimize administrative efficiency and maximize face-to-face clinical focus during consultations, MEO may utilize secure technological assistants, including Artificial Intelligence (AI) Scribes.
- Administrative Purpose: With your explicit, documented consent, secure AI tools may "listen" to our consultation to generate draft clinical notes and summary documents.
- Human Oversight: The registered practitioner maintains sole responsibility for your care. Every AI-generated output is meticulously reviewed, edited, and approved by the practitioner to ensure complete clinical accuracy. AI tools never replace professional clinical judgment.
- Privacy & Data Safeguards: We perform rigorous due diligence on any AI technology partner. Any audio data processed is encrypted, instantly de-identified, and is never used to train external generative AI models. You may withhold or withdraw your consent to the use of AI tools at any point without affecting your care.
6. Disclosure of Personal and Health Information
We will hold your health information in strict confidence and will not disclose it to any third party except in the following limited circumstances:
- Informed Consent: Where you have provided written, voluntary, and informed consent to share information with insurers, general practitioners, coaches, or family members.
- Emergency Care: To facilitate urgent emergency medical care where seeking your consent is impossible or impractical.
- Authorized or Required by Law: Where disclosure is required under statutory obligations, court subpoenas, or state/federal legislation (such as mandatory notification thresholds under the National Law or OHO investigations).
7. Your Professional Rights: Access and Correction
Under the AHPRA Code of Conduct and privacy legislation, you have a professional right to access the information contained in your health records.
- Requesting Access: You can request a copy of your clinical records at any time by contacting us in writing. MEO will promptly facilitate your access in accordance with local policy.
- Record Transfer: If you choose to transition your care to another practitioner, MEO will promptly facilitate the secure transfer of your clinical history and records upon receiving your written request.
- Accuracy: If you believe any information in your record is inaccurate, incomplete, or out of date, you have the right to request a correction, which will be logged alongside your clinical file.
8. Complaints, Feedback, and Contact Details
If you have any questions, concerns, or complaints regarding how MEO handles your personal or health information, please contact us directly:
We will investigate any privacy-related complaint and provide a constructive response within 30 days.
If you are unsatisfied with our response, you have the right to escalate your concern to the Office of the Australian Information Commissioner (OAIC) or the relevant state healthcare complaints entity, such as the Office of the Health Ombudsman (OHO) in Queensland. You may also find more information on raising concerns on the AHPRA website (www.ahpra.gov.au).